We are looking to hire a Customer Care Co-Ordinator to join our busy Head Office Team in Shedfield, Southampton.

For more information, please see the below job description.

Customer Care Co-Ordinator 

LBS (Electrical) Head Office

Position: Full Time, Permanent

Location: Shedfield, Southampton

Hours: 8.30am – 5pm inclusive of a lunch break

Starting Salary: £28,000 – £31,000 dependent on relevant skills, knowledge and experience.

About The Company 

Logistical Building Services (Electrical) is a leading Mechanical and Electrical Contractor, specialising in all aspects of Building Services, across London and the South of England. Offering the ease of a join Mechanical and Electrical package and support from the initial planning stage to customer care upon completion, LBS (Electrical) has worked on a number of prestigious award winning projects including Blackfriars Circus in Southwark and King Edward VII Estate in Midhurst. We pride ourselves on being a friendly and pro-active team having been awarded by Barratt Homes ‘The Most Innovative and Co-Operative Sub-Contractor’ for 2018 and selected as one of the ‘1000 Companies to Inspire Britain’ in 2019.

Key Responsibilities Include:

  • Managing the day to day contact with principle contractor’s customer care teams and property occupants to resolve remedial issues found
  • Booking in appointments and co-ordinating with LBS (Electrical)’s Customer Care Engineers
  • Liaising with Management, Customer Care Operatives and Sub-Contractors to ensure that all remedial works are completed efficiently and to company expectations
  • Identifying and reporting reoccurring issues that show that site installations are falling below expected levels
  • Buying of materials for customer care works
  • Checking contra charges and disputing where required
  • Working closely with Accounts team to manage and invoice for any chargeable works

The Ideal Candidate: 

  • Experience of working in a fast pace customer service environment
  • A professional, assertive and pleasant manner in dealing with internal and external customers and contacts
  • Able to work under pressure and multi-task
  • Excellent communication skills, both written and verbal
  • Knowledge of MS Office programs
  • Self-motivating and able to work using their own initiative
  • Be confident and able to input new ideas and processes to management
  • Work well as an individual and as part of a team
  • Driving licence is preferred.

Benefits Include: 

  • Pension option provided
  • 20 days holiday + bank holidays
  • Regular company social events
  • Further training opportunities

To Apply: 

To apply for the role of Customer Care Co-Ordinator, please send your CV to Hilary Williams on hilary.williams@logistical.co.uk.

Application Deadline: 30th September 2021